You can return your order within 14 calendar days (for Singapore orders) and 45 calendar days (for overseas orders) upon the date of purchase. All items returned have to be in their original condition – attached with original tag, unworn, unaltered and purchased directly from the ABR official website only. Do note that each order is only valid for one-time exchange and returns/exchanges are not allowed for sale items or orders using special promotional codes. ​​

Please drop me a message via WhatsApp or email on this matter. 
WhatsApp: 86067010 (Raine) 
Email: sharewithus@anastasiabyraine.co 

You can return your purchase in exchange for an item of equal value or higher or multiple items that will amount to equal value or higher, in which you will need to top up with a payment in store if your exchange is of a higher amount. ​

For exchanged items of a lower value, we regret we are unable to refund the balance. Do note that each order is only valid for one-time exchange. ​

 

DEFECTIVE ITEMS

I apologize for letting this product slip through the quality checks. If you are looking to return a defective item or received an incorrect item, please kindly email me at sharewithus@anastasiabyraine.co. I will get back to you as soon as I can. ​

For returns on defective products:​
Please do provide me with (1) your order number and (2) clear pictures of the issue in your email so I can get this sorted for you.​

For incorrect items sent to you:
Please do provide me with (1) your order number and (2) the product code, size and colour details of the wrong item received in your email so I can get this sorted for you. Please note that the incorrect item should be in their original condition; attached with original tag, unworn, unwashed, unaltered. Please note that I will only be able to address incorrect and defective issues on items made directly from the official ABR website.​

Please contact me at sharewithus@anastasiabyraine.co should you have any feedback. Meanwhile, I thank you for your continuous support and understanding.​